Terms of service
Last updated: October 2026. These terms cover our NFC cards, keyrings, results panels and digital business cards. By ordering from us or using them you agree to these terms.
Who we are
Tap & Smile is a small business based in Chichester, West Sussex, UK. Contact: info@tapandsmile.co.uk.
What we provide
- NFC cards, stands and keyrings. When a customer taps or scans one, it opens a link on our website, which sends them to the page you chose (for example your Google reviews, Instagram or WhatsApp).
- A private results panel with your tap totals, and an optional weekly summary email.
- Digital business cards: a personal page with a photo, a WhatsApp button and links you choose.
- Changes to your links on request, or yourself where we have given you a panel or card editor. You do not need to reprint your card.
Orders and payment
You order by WhatsApp or email. Before you pay, we confirm in writing what you are getting, the price and when it will be ready. Please check this carefully. Items made with your logo, name or design are made specially for you.
Your rights as a customer
Most of our customers are businesses. If you buy as a consumer you have legal rights, including a right to cancel within 14 days of delivery. That right does not apply to items made to your specification, such as cards printed with your logo or name. If an item is faulty, does not match what we agreed, or does not work as described, tell us and we will repair it, replace it or refund you, as the law requires. Nothing in these terms limits your legal rights.
What you give us
- You confirm that you own, or have permission to use, the logos, photos, names and links you give us, and that they are lawful and not misleading.
- For a digital business card, the person named on it must agree to their name, photo and contact details being shown publicly. A card page is public to anyone who has the link.
- Please keep your panel link, panel code and card password private. You are responsible for what happens with them.
Reviews and acceptable use
Use our cards in line with the rules of the sites they link to. In particular Google does not allow businesses to offer rewards for reviews or to ask only happy customers for a review. Do not use our service for spam, impersonation, anything unlawful, or anything that could harm other people. We may remove a card, page or link that breaks these terms, and we will tell you why where we can.
Keeping things working
We work to keep your links working, but we cannot promise the service will never be interrupted. We rely on other providers, such as our hosting provider, and on sites we link to, such as Google, Instagram and WhatsApp, which we do not control. We cannot promise how many reviews, customers or sales you will get. If we ever stop offering the service, we will give you reasonable notice.
Our responsibility
We are responsible for losses that are a foreseeable result of us breaking these terms or of our negligence. We do not limit or exclude responsibility for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit. Subject to that, we are not liable for lost profit, lost business or indirect losses, and our total liability for any one order or service is limited to the amount you paid us for it.
Your data
How we use personal data is explained in our privacy notice.
Changes and law
We may update these terms. The version on this page applies to anything you order after it is published, and changes will not take away rights you already have under an order. These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute, although if you live in Scotland or Northern Ireland you may also use your local courts.
Contact
Email info@tapandsmile.co.uk or message us on WhatsApp.